Accessibility Statement

# Accessibility Statement **Effective Date: January 1, 2025**

---

## Our Commitment to Accessibility At AWilliams Health, we are committed to ensuring that our website and services are accessible to all individuals, including those with disabilities. We believe everyone deserves equal access to health insurance information and guidance. We strive to meet or exceed the requirements of the **Web Content Accessibility Guidelines (WCAG) 2.1 Level AA** and comply with the **Americans with Disabilities Act (ADA)**.

---

## Accessibility Features Our website includes the following accessibility features: ### Navigation and Structure - **Clear Navigation:** Consistent menu structure across all pages - **Logical Heading Hierarchy:** Proper use of H1, H2, and H3 tags for screen readers - **Skip Navigation Links:** Ability to skip to main content - **Breadcrumb Navigation:** Clear indication of page location ### Visual Design - **Color Contrast:** Sufficient contrast between text and background colors - **Readable Fonts:** Clear, legible typography with adjustable text size - **Responsive Design:** Mobile-friendly layout that adapts to different screen sizes - **Alternative Text:** Descriptive alt text for all images ### Keyboard and Assistive Technology - **Keyboard Navigation:** Full website functionality without a mouse - **Focus Indicators:** Visible focus states for interactive elements - **Screen Reader Compatibility:** Optimized for JAWS, NVDA, and VoiceOver - **Form Labels:** Clear labels and instructions for all form fields ### Content Accessibility - **Plain Language:** Clear, straightforward language without unnecessary jargon - **Descriptive Links:** Meaningful link text (not "click here") - **Document Accessibility:** PDFs and documents provided in accessible formats when possible

---

## Ongoing Efforts We are continuously working to improve the accessibility of our website. Our efforts include: - Regular accessibility audits and testing - User feedback integration - Staff training on accessibility best practices - Updates to meet evolving accessibility standards

---

## Known Limitations While we strive for full accessibility, some limitations may currently exist: - **Third-Party Content:** Some embedded content (videos, social media feeds) may have accessibility limitations beyond our control - **Legacy Documents:** Older PDF documents may not be fully accessible; we are working to remediate these - **Browser Compatibility:** Optimal experience requires modern browsers with up-to-date accessibility features We are actively working to address these limitations.

---

## Assistive Technology Compatibility Our website has been tested with the following assistive technologies: - **Screen Readers:** JAWS, NVDA, VoiceOver - **Browsers:** Chrome, Firefox, Safari, Edge (latest versions) - **Operating Systems:** Windows, macOS, iOS, Android

---

## Alternative Access Options If you encounter accessibility barriers on our website, we offer alternative ways to access our services: ### Phone Consultation Call us directly at **985-264-7163** to speak with Ashley Williams and receive personalized assistance. ### Email Communication Email us at **awilliams.healthinsurance@gmail.com** with your questions or to request information in an alternative format. ### In-Person Meetings Schedule an in-person consultation at our office: **100 Mariners Blvd, Suite 8, Mandeville, LA 70448** ### Document Formats We can provide information in alternative formats, including: - Large print - Plain text email - Audio recordings - Simplified summaries

---

## Feedback and Assistance We welcome your feedback on the accessibility of our website and services. ### Report an Accessibility Issue If you encounter an accessibility barrier, please let us know: 📧 **Email:** awilliams.healthinsurance@gmail.com 📞 **Phone:** 985-264-7163 Please include: - The page or feature you were trying to access - The problem you encountered - Your contact information (so we can follow up) We will respond to accessibility feedback within **2 business days** and work to resolve issues as quickly as possible.

---

## Formal Complaints If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with: **U.S. Department of Health and Human Services** Office for Civil Rights [www.hhs.gov/ocr](https://www.hhs.gov/ocr)

---

## Third-Party Applications Our website uses third-party applications and services, including: - **Wix:** Website hosting platform - **Google Analytics:** Website analytics - **Social Media Platforms:** Facebook, Instagram, LinkedIn While we cannot control the accessibility of these third-party services, we have chosen providers that prioritize accessibility and comply with accessibility standards.

---

## Accessibility Resources For more information about web accessibility, visit: - **Web Content Accessibility Guidelines (WCAG):** [www.w3.org/WAI/WCAG21/quickref](https://www.w3.org/WAI/WCAG21/quickref/) - **ADA.gov:** [www.ada.gov](https://www.ada.gov) - **WebAIM:** [www.webaim.org](https://www.webaim.org)

---

## Updates to This Statement We review and update this Accessibility Statement regularly to reflect our ongoing commitment to accessibility. This statement was last updated on **January 1, 2025**.

---

## Contact Information **AWilliams Health** Ashley Williams, Licensed Insurance Advisor 📧 Email: awilliams.healthinsurance@gmail.com 📞 Phone: 985-264-7163 📍 Address: 100 Mariners Blvd, Suite 8, Mandeville, LA 70448 **Office Hours:** Monday - Friday: 9:00 AM - 5:00 PM CST Appointments available outside regular hours by request

---

**AWilliams Health is committed to providing equal access to health insurance services for all individuals. Thank you for helping us improve accessibility.**